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Customer Experience Manager

Company
CAE
Job Location
Singapore, Asia Pacific
Job Role
Corporate
Contract Type
Full-Time
Salary
Posted Date
2025-02-08
Job Expiry Date
2025-03-10
Qualification
Bachelor’s Degree

Job Responsibilities:

• Manage a team of Customer Service Representatives and Schedulers to provide support for internal and external customers

• Handle escalated customer complaints

• Respond promptly to customers and phone calls

• Process ad hoc training bookings for customers

• Maintain accurate records of customer bookings

• Monitor Customer Support KPIs such as Customer Satisfaction Score

• Develop and implement strategies to improve Customer Experience

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